Frequently Asked Questions | Brookvale Balloons
Delivering joy to the Northern Beaches


Balloon Decorations FAQ's

  1. You will find some answers to common questions we receive below. 
  • What are your turn around times?

    While we will usually be able to create a bouquet or decor piece same day, it would always be best to order at least a few days ahead so that we can plan properly. We treat all latex with Hi Float that needs 2 hours to dry ( This means your balloons will float for several days)

  • What are your delivery times?

    We will endeavour to deliver within two hours either side of your selected delivery time. We deliver 24 hours a day seven days a week ( extra charges may apply for some days/times)  

  • Where can I see available balloon colours ?


    We use only Qualatex Balloons in our Balloon Decor items, and consider them to be the best in the industry.

    The Qualatex range provides for a large selection of colours and finishes.

    It is recommended to choose all your balloons with similar finish.

    Standard and fashion are the usual opaque shiny balloons

    Pearl and Metallic have a satin finish

    Jewel are transparent

    Chrome also have a satin finish but are more metallic.

    Please click on this link to see the full range of 11″ (28cm) balloons.

    Please click on this link to see the 16″ (40cm) latex range of colours. 

    Please click on this link to see the 3ft (90cm) latex range of colours.

    Please click on this link to see the 17″ (43cm) outdoor BSA balloon colours.

    Please click on this link to see the GIANT Cloudbuster range of colours.

  • Where do you deliver to?

    Our Delivery charges are as follows:

    We deliver FOR FREE to the following Northern Beaches Suburbs: (charges apply for Sundays or Early/Late deliveries)

    • Allambie Heights
    • Avalon
    • Balgowlah
    • Balgowlah Heights
    • Bayview
    • Beacon Hill
    • Belrose
    • Belrose West
    • Blenheim Road
    • Brookvale
    • Castle Cove
    • Castlecrag
    • Chatswood
    • Chatswood West
    • Clontarf
    • Collaroy
    • Collaroy Beach
    • Collaroy Plateau West
    • Cremorne
    • Cromer
    • Curl Curl
    • Davidson
    • Dee Why
    • Duffys Forest
    • East Killara
    • East Lindfield
    • East Ryde
    • Elanora Heights
    • Fairlight
    • Forestville
    • Frenchs Forest
    • Frenchs Forest East
    • Freshwater
    • Gordon
    • Harbord
    • Ingleside
    • Killara
    • Killarney Heights
    • Lane Cove
    • Lane Cove North
    • Lane Cove West
    • Lindfield
    • Lindfield West
    • Macquarie Centre
    • Macquarie Park
    • Macquarie University
    • Manly
    • Manly East
    • Manly Vale
    • Middle Cove
    • Mona Vale
    • Mosman
    • Narrabeen
    • Narraweena
    • Newport
    • North Balgowlah
    • North Curl Curl
    • North Manly
    • North Narrabeen
    • North Ryde
    • North Turramurra
    • North Willoughby
    • Northbridge
    • Oxford Falls
    • Pymble
    • Queenscliff
    • Roseville
    • Roseville Chase
    • Seaforth
    • South Turramurra
    • St Leonards
    • St Ives
    • St Ives Chase
    • Terrey Hills
    • Turramurra
    • Wahroonga
    • Warrawee
    • Warriewood
    • Warringah Mall
    • West Pymble
    • Wheeler Heights
    • Willoughby
    • Willoughby East
    • Willoughby North


    A $25 delivery fee applies to the following suburbs (Currently we are not delivering to these suburbs at all – we hope to resume service to them in late 2021 when we reach 80% vaccination rates)



    If your delivery suburb is not listed above, please contact us prior to placing an order and we will be able to provide a quote for your Balloon delivery.

  • What is your returns / refunds policy


    All cancellations must be made by 3pm on the day prior to delivery. Cancellations must be made by phone. Your order will be refunded except for any personalised products already created.

    Damaged/burst Balloons:

    we take great care when preparing all orders and pride ourselves on supply of high quality products and customer service. Every item leaves the store in perfect condition. As such:

    (i)      In the very rare case of balloons being damaged in transit Brookvale Balloons will replace/refund the damaged product at our earliest opportunity.

    (ii)     Brookvale Balloons take no responsibility for your balloon order after it has been safely delivered. 

    (iii)    Brookvale Balloons will not refund, replace or exchange items that have been damaged due to lack of care or surrounding conditions after delivery.


If you have any questions that are not covered above, please contact us.

Thanks for your business.

Free Deliveries to Northern Beaches and North Shore ONLY at the moment. Pick up is from Brookvale.